Change of mind
We want you to shop with confidence, knowing that you can return your purchase if you change your mind. We will provide you with an exchange or refund if:
- You have proof of purchase (either the tax invoice sent with your order confirmation or packing slip sent with your parcel);
- You purchased the product in the last 14 days; and
- The product is in its original condition with all packaging and labels and has not been washed, worn or used
For hygiene reasons we do not exchange or refund quilts, pillows, toppers, mattress and pillow protectors, underblankets, pet beds or mattresses unless you have a valid claim at law (see below). Please ensure you select these items carefully before purchase.
Returns are credited in the manner in which they were originally paid. Postage charges on returns are not refundable unless it is being returned under a warranty claim.
The benefits given to you under our 'change of mind' returns policy are in addition to other rights and remedies under the Australian Consumer Law.
For any returns for purchases where there is a 'Gift with Purchase' all gifts must be returned as well when returning the purchase.
